Frequently asked questions

How can I start using EscrowPay?

First, obtain an eKYC ID from ekyc.com.my. Once you have your ID, simply initiate payment requests directly on our website.

Can I use EscrowPay without eKYC?

To ensure a secure environment for both buyers and sellers, we require eKYC verification as a mandatory step before releasing or withdrawing funds; this process helps us prevent fraud, comply with financial regulations, and provides a verified foundation for our dispute resolution team to protect your money throughout the entire transaction.

How much does it cost to use EscrowPay?

We charge a 10% flat fee that covers secure escrow holding, all payment gateway processing costs, identity verification via ekyc.com.my, and access to our professional dispute resolution team to ensure a safe and guaranteed transaction for both parties.

Do you offer [specific service inquiry]?

Unfortunately, we don't currently offer [specific service inquiry]. However, we do offer [alternative service] which might be helpful.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to learn more about our company, mission, and team.

Is EscrowPay Reliable and Trustable?

Yes, EscrowPay is built on a foundation of security and transparency; we are currently in our Soft Launch phase, which allows us to provide high-touch, personalized support while maintaining rigorous safety standards.